TERMS AND CONDITIONS
Activities, Excursions & Safaris 1.06.2026 – 30.04.2027
STG = Scandinavian Travel Group
BOOKING CONDITIONS
Bookings can be made verbally, in writing or via the internet. A booking becomes legally effective once the person who made the booking has received an e-mail confirmation from STG.
MAKING A BOOKING & PAYMENT
The booking confirmation includes the invoice and the ticket/voucher for the activities booked, with indication of the starting or pick-up point. Customers must always check their tickets and vouchers for correctness of information after the reservation has been made. STG has the right to cancel the reservation should payment not be made within the requested and agreed time. An unpaid invoice does not constitute a cancellation.
CHANGES TO THE RESERVATION
All changes must be submitted in writing to STG by e-mail during Finnish office hours. Each approved change may incur a €30 fee. Any change not covered by the terms in the relevant booking section above will be treated as a cancellation, and standard cancellation fees will apply.
High season
15.11.2026–30.11.2026 & 7.1.2027–31.03.2027
Permitted changes: Date, time or number of participants
Deadline: 7 days before start
Fee: €30 per amendment
Festive season
1.12.2026–6.1.2027
Permitted changes: Number of participants only
Deadline: 7 days before start
Fee: €30 per amendment
As a general guideline, a reduction of up to 2 persons — where the booking still retains at least 2 participants and at least 80% of the original group size — would typically be treated as a change (€30 fee) rather than a cancellation. Reductions beyond this, changes within 7 days of start, or any change to date or time are generally treated as a cancellation. We always aim to find a practical solution — please get in touch as early as possible.
Note for agents using Bokun:
Please be aware that while Bokun technically allows date changes in the agent admin area, any such request should still be submitted to our team by e-mail and will be handled on a case-by-case basis. Changing a date through Bokun does not automatically make the change valid — it will be assessed in line with the cancellation terms above and may be treated as a cancellation of the original booking with a new one created in its place.
REFUNDS
No refunds will be made for unused services, late arrival, noshow or non-participation by any participant, unless otherwise required by mandatory law or specifically agreed in writing by STG.
CHANGES AND CANCELLATION BY STG
STG reserves the right to change the timetable, content, route or duration of services due to weather, safety, operational requirements or other circumstances beyond STG’s control. STG may also make minor changes that do not materially affect the nature or overall value of the service. STG may cancel a scheduled weekly activity if the minimum required number of customer reservations is not reached. This applies only to scheduled weekly programs offered on fixed departure dates and does not apply to confirmed private programs or ad hoc group bookings. Before cancelling, STG will make reasonable efforts to offer an alternative departure time, date or similar available program. If rescheduling is not possible or is not suitable for the customer, the cancellation will be communicated no later than 3 days before the scheduled service, and the price paid for the cancelled service will be refunded. The customer is not entitled to compensation for related costs that become unnecessary due to the cancellation, such as visa costs, travel arrangements or access permits. STG may also cancel a service due to unavoidable and extraordinary circumstances. In such a case, STG will inform the customer without undue delay and refund the price paid for the cancelled service, but no additional compensation will be payable.
BEFORE DEPARTURE
Please arrive at the departure or meeting point at least 5–10 minutes before the scheduled start.
If warm clothing rental has been added to a scheduled activity booking as an extra supplement, arrive at the STG / Safarimarket office (Keskuskuja 2 B 3) at least 20 minutes before departure to allow time to get dressed.
Late arrivals will not be entitled to a refund or free rescheduling.
Warm clothing rental added to an activity booking is available exclusively at the STG / Safarimarket pick-up location (Keskuskuja 2 B 3) and cannot be delivered to other pick-up points before the activity. Guests who prefer delivery may book warm clothing rental as a separate standalone service and add delivery as an additional service, subject to availability and separate rental terms. Activity add-on clothing rental is subject to the same cancellation terms as the main activity product.
CHILDREN
In some programs a reduced price applies for children. The applicable age range is specified in the program description.
PETS POLICY
Pets are not allowed on STG programs or excursions. Official guide, assistance or service dogs are not treated as pets; customers who need to bring such a dog must inform STG in writing before booking so that safe and reasonable arrangements can be assessed in advance.
For programs involving huskies, reindeer, horses or other animals, the presence of another dog may create safety or animal welfare risks. In such cases, participation with a service dog must be specifically agreed with STG in advance and may require special arrangements, an alternative program, or refusal of participation in that specific activity if a real safety risk cannot reasonably be avoided.
WHEELCHAIR ACCESSIBILITY
Our programs are generally not wheelchair accessible due to the nature of outdoor winter activities. Please contact us before booking for specific accessibility enquiries.
PREGNANCY & HEALTH ISSUES
Pregnant women cannot take part in snowmobile, ATV or similar vehicle safaris. Snowmobiling is also not recommended for people with back or hip problems. STG advises against pregnant women participating in animal-based excursions.
Guests with heart disease, asthma, diabetes, epilepsy or other relevant conditions should consult a medical professional before participating. Each participant is personally responsible for assessing their ability to take part.
PROGRAMS WITH MOTOR VEHICLES
Damage & insurance:
All snowmobiles are insured as required by Finnish law. Clients are liable for damage caused. The tour price includes accident insurance with a maximum deductible of €950 per driver, reducible to €350 by purchasing a damage waiver (€35) at booking or before departure. If the driver does not follow the Finnish Road Traffic Act or the guide's instructions, all damages must be paid in full — waivers and deductibles do not apply.
Snowmobile motor liability insurance:
STG snowmobiles are covered by statutory Finnish motor liability insurance, similar to mandatory third-party motor liability insurance for cars. It covers personal injuries arising from a snowmobile accident and, where applicable, damage to an innocent third party’s property, subject to Finnish law and the insurer’s policy terms; it does not replace the customer’s own travel insurance.
Driver's licence:
Drivers must be at least 18 years old and hold a valid licence accepted in Finland (categories B, T, A1 or A, EU/EEA or Geneva/Vienna Convention countries). Electronic licences are not accepted. A licence from a non-recognised country is not valid for driving; the holder may only participate as a passenger.
Chinese driving licences - special rule:
A Chinese licence alone is not accepted. Chinese visitors may drive only with the original licence plus an International Driving Permit (IDP) or an official Finnish/Swedish translation by an authorised translator.
Alcohol & drugs:
Zero tolerance. Drivers may be breathalysed before departure. Participation denied if under the influence; no refund applies.
Speed & trails:
Speed limit 60 km/h. Driving is only permitted on marked trails.
COLD TEMPERATURE & WEATHER CANCELLATIONS
Snowmobile safaris are cancelled below −35°C (−31°F). The tour can be rescheduled or refunded in full if rescheduling is not suitable.
For safaris involving children, the minimum temperature limit is −25°C. Between −25°C and −35°C, safaris may be modified (shorter route, warming breaks). Modifications are not subject to compensation or refund.
ANIMALS
All animals (reindeer, huskies, horses) are trained for safe engagement, but animal behaviour can never be fully predicted. All participants must comply with the safety instructions given by the service provider at all times.
RESPONSIBILITY OF THE PROGRAM/SERVICE PROVIDER
The program/service provider carries out its activities in accordance with appropriate safety plans and Finnish health and safety standards. During the program, the provider may adjust routes, timing or practical arrangements when this is necessary for safety, weather or operational reasons.
LIABILITY INSURANCE
STG maintains general liability insurance for its insured business operations, including tour and activity organisation, outdoor programs, guiding and accommodation services. The insurance applies only where STG is legally liable for the damage under applicable law and the terms of the insurance
policy. It is not general accident insurance for guests and does not automatically cover every injury, fall or incident occurring during a program. Examples that may fall within the scope of STG’s liability insurance include injury or property damage caused by STG’s negligence, unsafe equipment provided by STG, incorrect guide instructions, or an avoidable hazard created or left by STG in a customer walking or activity area. Ordinary slips, falls or injuries caused by normal winter conditions - including snow, ice, uneven ground, darkness, cold weather or the inherent nature of outdoor activities - are generally not covered unless STG is legally responsible for the incident. STG’s general liability cover is EUR 1,000,000 per event, subject to the terms, limitations and exclusions of the applicable insurance policy.
OTHER DAMAGES
STG may only be held liable for damages caused by STG’s own negligence, omission or faulty equipment. STG is not liable for accidental damage, personal belongings, customer negligence, normal risks of outdoor winter activities, or circumstances outside STG’s control, unless mandatory law
provides otherwise. Personal travel and accident insurance is strongly recommended.
FORCE MAJEURE
STG shall not be liable for any loss, delay, change, cancellation or additional cost resulting from unavoidable and extraordinary circumstances beyond STG’s control, where the consequences could not have been avoided even if all reasonable measures had been taken. Such circumstances may include authority orders or restrictions, airspace restrictions, war, terrorism, serious unrest, pandemics, epidemics, quarantine measures, natural disasters, extreme weather conditions, or interruptions in essential services such as electricity or water supply caused by natural disasters, strikes or similar events beyond STG’s control.
RESPONSIBILITY WAIVER — THIRD-PARTY VENUES
STG is not responsible for changes, disruptions or unavailability affecting Santa Claus Village, Santa Park, the Santa Claus office or any other third-party venueб venue, for whatever reason. No refund is due for circumstances beyond our control.
PHOTO & MEDIA RELEASE
Photos or videos may be taken during STG programs. By participating, guests grant STG permission to use such images and recordings for promotional and marketing purposes.
COMPLAINTS & REMARKS
Any dissatisfaction should be communicated directly to the service provider during or immediately after the program, and to STG in writing without undue delay. Failure to report issues promptly will result in forfeiture of any entitlement to price reductions or compensation.
PRICING & ACCURACY
Booking rates include pre-arranged rates and applicable taxes. STG is not liable for printing errors or price changes that occur after publication of any materials.
APPLICABLE LAW & DISPUTE RESOLUTION
In the event of any dispute, the parties will first attempt resolution through mutual negotiation. If consensus cannot be reached, the customer may bring the matter before the Consumer Dispute Board (Lapin käräjäoikeus — the District Court of Lapland). The governing law is Finnish law.
STG bears no responsibility for alterations to booking and cancellation conditions that may arise after publication of these terms.
Scandinavian Travel Group Oy (STG)
Business ID: 1942886-7
Visiting and postal address:
Keskuskuja 2 B 3, 99130 Sirkka, Finland
Tel. +358 400 514 530
E-mail: incoming@gostg.fi